Sales Associate - Job Profile

Offers the highest customer service to our customers

Drives sales through upselling, product knowledge, customer service

Assists with online store and coordinates and assists with shipping efforts

Ensures that all contacts with customer (e-mail, walk-In center, SMS or phone) provides the client with a personalized customer service experience of the highest level

Through interaction with customers on the phone, uses every opportunity to build client’s interest in the company’s products and services

Stocking and merchandising functions

Manages administrative duties assigned by the Store Manager in an effective and timely manner

Consistently stays abreast of any new information on products, promotional campaigns etc. to ensure accurate and helpful information is supplied to our customers when they make enquiries

Finds out the customer’s needs, recommend, selects and help locate the right merchandise, describe a product’s features and benefits.

Makes suggestions and encourage purchase of products

Provides information about warranties, manufacturing specifications, care and maintenance of merchandise and delivery options

Assists with conducting physical inventories as needed

Bags or packages purchases and gift wrap merchandise

Assists with receiving and labeling / pricing items