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Sales Associate - Job Profile

  • Offers the highest customer service to our customers

  • Drives sales through upselling, product knowledge, customer service

  • Assists with online store and coordinates and assists with shipping efforts

  • Ensures that all contacts with customer (e-mail, walk-In center, SMS or phone) provides the client with a personalized customer service experience of the highest level

  • Through interaction with customers on the phone, uses every opportunity to build client’s interest in the company’s products and services

  • Stocking and merchandising functions

  • Manages administrative duties assigned by the Store Manager in an effective and timely manner

  • Consistently stays abreast of any new information on products, promotional campaigns etc. to ensure accurate and helpful information is supplied to our customers when they make enquiries

  • Finds out the customer’s needs, recommend, selects and help locate the right merchandise, describe a product’s features and benefits.

  • Makes suggestions and encourage purchase of products

  • Provides information about warranties, manufacturing specifications, care and maintenance of merchandise and delivery options

  • Assists with conducting physical inventories as needed

  • Bags or packages purchases and gift wrap merchandise

  • Assists with receiving and labeling / pricing items

  • Assists with cleaning around store so store conditions are optimal and store retailing is clean

Sales Associate Position Skills and Qualifications:

Customer Focus, Tracking Budget Expenses, Pricing, Vendor Relationships, Market Knowledge, Staffing, Results Driven, Strategic Planning, Management Proficiency, Client Relationships, Verbal Communication

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