Sales Associate - Job Profile
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Offers the highest customer service to our customers
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Drives sales through upselling, product knowledge, customer service
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Assists with online store and coordinates and assists with shipping efforts
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Ensures that all contacts with customer (e-mail, walk-In center, SMS or phone) provides the client with a personalized customer service experience of the highest level
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Through interaction with customers on the phone, uses every opportunity to build client’s interest in the company’s products and services
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Stocking and merchandising functions
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Manages administrative duties assigned by the Store Manager in an effective and timely manner
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Consistently stays abreast of any new information on products, promotional campaigns etc. to ensure accurate and helpful information is supplied to our customers when they make enquiries
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Finds out the customer’s needs, recommend, selects and help locate the right merchandise, describe a product’s features and benefits.
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Makes suggestions and encourage purchase of products
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Provides information about warranties, manufacturing specifications, care and maintenance of merchandise and delivery options
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Assists with conducting physical inventories as needed
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Bags or packages purchases and gift wrap merchandise
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Assists with receiving and labeling / pricing items
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Assists with cleaning around store so store conditions are optimal and store retailing is clean
Sales Associate Position Skills and Qualifications:
Customer Focus, Tracking Budget Expenses, Pricing, Vendor Relationships, Market Knowledge, Staffing, Results Driven, Strategic Planning, Management Proficiency, Client Relationships, Verbal Communication